物流政策

 

By purchasing from Orenji World, you agree to the following terms & conditions, please read this policy carefully before placing any order:

IMPORTANT NOTICE:


Please be advised that, due to current VAT laws, for orders from the UK/EU, customers are kindly requested to manage their own VAT fees, along with any additional fees or customs charges applicable in their respective countries. 

We apologize for any inconvenience and appreciate your support.


Order Processing:

We, as a small team at Orenji World, take great pride in serving you. Our commitment to quality begins with ensuring that your products are securely packaged to arrive in excellent condition.

 

Return and Exchange Policy:

  • Please be informed that all sales are considered final, and we do not offer returns or exchanges at this time.
  • Orenji World reserves the right to refuse any return or exchange requests at our discretion.
  • We do not take responsibility over missing item due to customs.

 

Free Shipping Policy:

All prices in AUD (Australian Dollars).

  • DOMESTIC— Australian orders over $40 (AUD)
  • REST OF WORLD—

    Free shipping is available once the minimum order amount is met. Please check the Check Out Page for details based on your region.

 

Untracked Shipping:

For customers choosing untracked shipping, rest assured that we go to great lengths to securely package your products.
However, we regret to inform you that we are unable to provide compensation for damages or losses resulting from courier mishandling or factors beyond our control.


Tracked Shipping Options:

Customers who opt for regular, standard shipping, or express shipping enjoy the additional benefit of product insurance, with coverage up to $100, and the convenience of tracking. We highly recommend these options for a more secure shopping experience.

 

Contact Information for Tracked Shipments:

  • When selecting tracked shipping, kindly provide your contact number for delivery notifications. In case of any courier-related issues, please don’t hesitate to email us with your tracking number and order details.
  • We kindly request that you double-check the accuracy of your shipping address. Regrettably, we cannot assume responsibility for orders lost due to address inaccuracies.


VAT and Import Taxes:

Please be aware of your country’s VAT and import tax policies. Any additional charges incurred are not within our purview.

 

Shipping Schedule:

Orders are typically dispatched within a week, with prior notice provided if courier services are on holiday.

 

Estimated Delivery Times:

  • Domestic orders in Australia: Anticipate delivery within 2-7 business days. Express shipping offers a faster turnaround, with an estimated delivery time of approximately 1-3 business days.
  • International orders with untracked shipping: Expect delivery in about 25+ business days.
  • International orders with tracking: Anticipate delivery in approximately 8-25 business days, contingent on your geographic location.


Customer Support:

For any further questions or assistance, please do not hesitate to contact our customer support team.